Please, if this has happened you should try to let us know within 24/48h after receiving your order.
Contact us through the channel that is most convenient for you, within our customer service channels, indicating the email with which you made the purchase, your full name or order number along with photographs in which you can see the product you have received and the invoice to see the product that you have not received. Our customer care team will review the evidence and help you as soon as possible to resolve this situation.
Still need help? Create a support request with our customer service team and we'd be happy to help.