It is possible that, on certain occasions, the shipping company or customs may indicate that you must pay an additional fee for your order. This is because customs duties are randomly levied on orders entering the country, so you should be aware that this situation does not depend on us.
In this sense, you will have to pay the costs of the taxes, since we cannot assume this cost.
However, for us your opinion is the most important thing, and in case this has happened to your package, we recommend you to pay the fees and contact us directly through the link in the form attaching a photo of the payment of the invoice of the fees so that we do everything possible and you do not have to bear this extra cost.
Still need help? Create a support request with our customer service team and we'd be happy to help.